退換貨政策

Return & Exchange Policy

HOW TO EXCHANGE
You have 7 days from the shipping date to exchange your purchase from GMVonline.store FREE OF CHARGE.
Requesting an exchange on GMVonline.store is very simple. You simply need to get in touch with us through e-mail or messaging. Please remember that the original items should be returned within 7 days of the request for an exchange. If the deadline has passed and we have not received the original items, the exchange request would be regarded as forfeited. No further arrangements can be made after the said deadline timeframe.
Please also remember…
        Only one exchange request can be done at a time for the same order.
        The option to exchange does not appear if the item purchased is no longer available.
        Exchange will not be available for purchases of sale and discounted items.
You can find further information on the Exchange and Refunds Policy and the right to waiver in our Terms and Conditions of Purchase.
 
SPECIAL CONDITIONS
Due to their special features, some of our items have to fulfil certain criteria to be returned:
        Swimwear: swimwear items may not be exchanged or returned due to hygienic reasons.
        Underwear: underwear items may not be exchanged or returned due to hygienic reasons.
        Accessories: must be returned with the bag or the original cardboard packaging intact.
 
REFUND
The refund will be made via the same payment method used to make the purchase.
You will receive email confirmation of the return once it has been completed.
If you have not received a refund in your account after more than 14 days, please show the confirmation to your bank so that they can help you and speed up the process.